Spacian · AI decision and dispatch infrastructure for physical spaces

Architecture

Above the sensors.
Between the systems.

Spacian runs on top of your sensing hardware and between your business systems. It doesn’t replace what you already have. It gets those systems working together, so things actually get done.

Business systems

Record and route

Work orders, ERP, WeCom, DingTalk and Feishu. Your processes stay as they are, with status synced both ways.

Core execution logic

Understand, decide, dispatch, execute

Turns scattered signals into judgements, hands them to the right person, system or machine, and confirms completion with on-site evidence.

On-site sensing

See the site

Video, IoT, building systems, manual reports, and robots on the ground.

Ontology

Teach AI how
a space runs

Spacian is built on a spatial business ontology that organizes spaces, equipment, people, rules and events into one operational map. AI no longer sees isolated alarms and data fields. It knows where an asset is, who is responsible, what it affects up- and downstream, and which procedure applies.

OBJECTSObjectsFacilities, equipment, people, monitoring points, work orders

LINKSLinksLocated in, responsible for, affects, up- and downstream

RULESRulesThresholds, deadlines, approvals, dispatch procedures

ACTIONSActionsDispatch, assign, alert, review

A reservoir dam with its spillway gates open and releasing water

Flood-season watch · Spillway gate 2 · Live

EVENTReservoir nearing flood limit
Live data
SENSORDam water-level and rain gauges
Affects
ASSETSpillway gate 2
Assigned to
PERSONFlood duty team
Governed by
RULEFlood-season dispatch rules
Triggers
ACTIONOpen spillway → warn downstream

Products

One product family

Insight drives decisions and action. Matrix gives AI the foundation to understand your enterprise. Mind captures knowledge and experience. Sage connects people to it all.

LAYER 03Applications · Decide and act

01AI decision and dispatch platform for physical spaces

Insight

Understand the site. Organize the action.

Insight turns on-site data into business judgements, and judgements into coordinated action. It connects detection, decision, dispatch and verification, keeping every operational task in your physical spaces moving until it’s done.

THE QUESTION IT ANSWERS

What’s happening right now, and how do we decide, dispatch and follow up?

LAYER 01Foundation · AI that knows the business

02Enterprise AI and business-context platform

Matrix

Connect the business. Let AI understand the enterprise.

Matrix connects enterprise data, systems and AI into one shared business context. Its business ontology links objects, relationships, rules and actions, giving AI applications and agents what they need to understand the enterprise and take part in its work.

THE QUESTION IT ANSWERS

How does the business run, what does the data mean, and how does it all connect?

LAYER 02Knowledge · What the company knows

03Enterprise knowledge and experience platform

Mind

Turn every piece of practice into knowledge that lasts.

Mind brings together industry knowledge and hands-on experience. It organizes documents, professional methods and proven practices into knowledge assets that keep growing, so every piece of work informs the next decision.

THE QUESTION IT ANSWERS

What does the company know, and which past experience can we reuse?

LAYER 04Interface · People meet AI

04Enterprise AI assistant and single point of access

Sage

Just ask Sage. It already knows your business.

Sage connects enterprise knowledge, business context and live progress on every open issue. Find answers, understand the site and keep track of progress, with your organization’s knowledge at hand whenever you need it.

THE QUESTION IT ANSWERS

How can I check progress and live operations at any time, in plain language?

Insight · From detection to resolution

From spotted to solved

From the moment an issue is spotted to the moment it’s confirmed fixed, every task has an owner, visible progress and a result.

Agent patrolEvery scenario, around the clock
Auto triageHazards and operational issues
Instant dispatchStraight to the on-shift team
On-site responseAccept and report by phone
Agent re-checkClosed only on site evidence

Insight · Sample mixed-use complex

Operations overview

Fri 18:46 · Live

B11F2F3F

Live view of the B1 car park entrance: barrier gate 2 has failed, cars are queuing, and a guard is directing traffic to lane 3

CAM 03 · B1 car park entry · Live GATE 2 · FAULT QUEUE ×4 LANE 3 · REROUTED GUARD · DIRECTING

B1 entry · Barrier gate 2 faultMaintenance on site · Guards rerouting to lane 3

Tasks today

46

Fixed first time

41

In progress

3

In progressB1 · Car park entry

Queue at the entry, cars backed up

Assessment

Cause: barrier gate 2 failure

2 video feedsGate statusQueue time

Tasks 2 / 3

Maintenance · Repair gateOn site

Security · Reroute trafficUnder way

Agent · Re-checkAfter repair

View evidenceEscalate

Sage

Security team

Dispatch · In position within 5 min

B1 car park entry · Reroute traffic

Cause Gate 2 down, maintenance on sitePlan 2 guards send cars to lane 3

AcceptRequest change

Copy. 2 guards there in 3 min.

Synced with maintenance. I’ll re-check once the gate is fixed and tell you when to stand down.

Hold to talk

Capabilities

Core capabilities

Built on the spatial business ontology, one architecture brings together spatial reasoning, event understanding, collaborative decisions, resource dispatch, task execution and operational memory.

Spatial conversation and memory

Check status, have decisions explained and trace what happened, at any time.

END TO END

01Understand

Business ontology

Lets AI understand how a site runs: where equipment is, who owns it, what a fault affects and who can fix it.

Multi-source assessment

Correlates video, sensors, business records and manual reports, and separates facts from hypotheses that still need checking.

02Decide

Spatial topology

Works out how far an anomaly reaches, what resources are available and the path to execution.

Collaborative decisions

Combines rules, algorithms, large models and human sign-off, so every response is controlled and traceable.

03Dispatch

Human–machine dispatch

Weighs qualifications, shifts, workload and deadlines to hand each task to the right person, system or device.

04Verify

Follow-through

Tracks every task from dispatch to genuine completion and verifies it with on-site evidence. Anything short of the bar is reworked or escalated.

Unified physical connectivity

Connectors and standard interfaces bring in video, IoT, building systems, business systems and robots.

FOUNDATION

Remote expert support. AI specialists help configure rules and bring new scenarios live, while domain experts review difficult and high-risk cases remotely. Once reviewed, that experience becomes part of the platform.

Scenarios

Every space, understood.
Every operation, looked after.

Start with the goal that matters most to you: managing risk, running more efficiently or creating new growth.

Manage risk and safety

Alarm triage, closed-loop hazard fixes, work permits and process control, emergency response.

Run more efficiently

Incident handling, maintenance, inspections, outsourced services and settlement, planned work.

Create new growth

Better venue and calendar use, shorter shutdowns and faster reopening, revenue from idle space and hours.

Operations · Order · Experience

Mixed-use complexes

Opening and closing rounds, cross-department incidents, tenant repairs, outsourced services through to settlement, fit-outs and openings, event support. All dispatched in one place and followed through to the end.

A bright, tidy retail store in a shopping complex, with checkout counter and shelf aisles

Store inspection · Fix in progress

Build-up · Crowds · Support

Exhibition venues

End-to-end coordination of build-up and tear-down, meeting-room turnover, large crowds, support for major events, and schedule-driven energy management.

An exhibition hall during build-up, with a high steel roof and stands under construction

Build-up · Crews on site

Orderly · Efficient · Effortless

Business parks

Tenant services and repairs, closed-loop hazard fixes, fit-out management, space and amenity operations.

An office lobby in a business park, with stone floors, floor-to-ceiling glass and a seating area

Lobby · All normal

Safe · Reliable · Always on

Large energy and
transport infrastructure

Real-time awareness and analysis of operations, early detection of hazards, end-to-end follow-through and operational recommendations.

A clean industrial pump room with blue pipework, pumps and pressure gauges

Pump room · Equipment normal

More scenarios

Purpose-built intelligence for every space

SchoolsHospitalsLarge construction sitesScenic areasIndustrial parksFactoriesUrban spaces

Trust & Privacy

We see. We don’t pry.

Seeing is what we do. Not prying is how we do it. Understanding a site doesn’t mean watching without limits, and organizing action never means going beyond what’s authorized.

Behavior, not identity

We assess behavior and state, never who someone is, and build no personal profiles unrelated to the job. Identity is retrieved only for accountability, with authorization, and every access is logged.

Configured your way

Edge processing, redaction of sensitive information, data retention and access rights, all set to your requirements.

Authorized use only

Staff location is used for task dispatch only within the authorized scope. Photo and video evidence is opened on authorization, and every action is recorded.

Security and compliance

Private deployment is supported. Where data must stay on the internal network, processing and review happen entirely within the designated environment.

Understand every space.
Look after every place.

见jiàn

To see, and to understand

More than seeing footage or receiving alarms: we combine on-site facts with business context to understand what is really happening. Seeing is where it starts. Understanding is what decisions rest on.

方fāng

A space, and a way of doing things

A space holds buildings, equipment and passageways, and also people, responsibilities, rules and services. We organize those relationships so every problem has a plan, every task an owner and every result its evidence.

Spacian

Part of how the space runs

Space, plus -ian. Not just an observer of a space, but a participant that understands how it runs and helps organize what needs to happen.

In the field.
Focused on real outcomes.

We don’t understand spaces only through system screens. We start from the situation of the people on site, the managers and the users.

On the ground

Understand real working conditions, not just idealized processes.

Respect the facts

Weigh the evidence and keep what’s known, unknown and assumed clearly apart.

Work together

Understand each role’s duties and constraints, so information turns into real collaboration.

Verify results

“Message sent” and “ticket closed” don’t mean the problem is solved.

Build on experience

Reviews, expert input and controlled iteration make experience reusable.

Every space,
a mind of its own.

Above the sensors.
Between the systems.

Teach AI how
a space runs